Sales Policy

The trust and choice of our products is the driving force for us to develop and strive more. COBA STRAWS would like to send you the following sales policy:

1. Quotation

– Validity of quotation depends on the time from the date of quotation, after the above time if there is a change in price we would like to report to the customer to know.

– All quotes do not include shipping costs, import taxes….

– Customers buying in bulk, close customers will have the best price policy.

2. Payment

Payment term:

– L/C: with the first orders is valued at over $10,000

– T/T: 30% deposit before producing and 70% balance payment must be paid after receiving the copy of B/L (sea freight) or after shipment (air freight) with total order > (over) $2,000.

– T/T: 100% in after signing sales contract with orders < (below) $2,000

3. Discount for customers

We always want to quote the best price to our customers when making a purchase, so there is no discount in prices. Customers who are loyal and buy in bulk will receive specific offers specific to each order and customer.

4. Delivery time

Delivery time will be shown in quotation or contract, depending on the volume and current situation of the company, we always take credibility in every commitment to customers on time and quality. chemistry. Customers can contact us directly to discuss and agree on the time of delivery.

5. Goods exchange and return regime

– The goods are exchanged, compensated for free shortage when: We supply goods in the wrong specifications, quantity and quality as committed.

– The return and exchange products are charged when: We deliver as agreed, but because you do not understand the correct product but placed in the wrong size, or due to objectivity that the product can not be used. When returning or exchanging goods, you must pay the additional costs for changing the goods. Exchange costs will be calculated according to each specific order, based on the quality of goods received as well as shipping costs.

– Non-standard products that are ordered separately will not be exchanged because they cannot be supplied to other units.

– Immediately after receiving the goods, please carefully check the quantity, quality and specifications of goods. Past 03 days from the date of delivery, we do not solve any problems related to the goods.